Redefining Journeys – Creating Personalized Experiences in the Age of AI. A comprehensive exploration of how AI is revolutionizing the travel and hospitality ecosystem from booking to post-stay engagement.
The travel and hospitality industry is experiencing unprecedented transformation driven by artificial intelligence and emerging technologies. From intelligent booking systems and personalized travel experiences to optimized operations and customer service automation, AI is reshaping every touchpoint of the travel journey.
This comprehensive guide explores how travel and hospitality organizations can leverage AI to create more personalized guest experiences, optimize operational efficiency, and build stronger connections between travelers, service providers, and destinations. Through real-world case studies and practical implementation strategies, we examine the full spectrum of AI applications across the travel and hospitality ecosystem.
Whether you're a technology leader at a travel company, a hotel executive looking to optimize guest operations, or a business strategist planning for the future of travel technology, this book provides actionable insights to successfully navigate the AI-powered transformation of travel and hospitality.
Have questions about AI in travel & hospitality? Want to explore specific concepts in more depth? Chat with an AI assistant that specializes in travel transformation and the content of this book.
Access additional resources, tools, and reference implementations from AWS to help you implement AI travel transformation in your organization.
Demonstrates how airlines can build IATA ONE Order compliant order management systems to enhance retailing and servicing by unifying customer data.
View GuidanceAutomatically source, merge, and centralize traveler information from across your enterprise to create a unified customer profile.
View SolutionCollect, ingest, analyze, and visualize clickstream data from your websites and mobile applications to understand user behavior.
View SolutionImplement comprehensive T&H customer engagement using Amazon Personalize and Amazon Bedrock for hyperpersonalized marketing.
View GuidanceDrive agent productivity through automation and generative AI to increase guest satisfaction and reduce costs.
View GuidanceUse Amazon Location Service to enhance applications with location-based functionalities and personalized experiences.
View GuidanceBuild a travel assistant app using AWS Amplify and Amazon Bedrock that provides personalized travel suggestions and recommendations.
View on GitHubExtract user information and create personalized travel itineraries using Amazon Bedrock and Anthropic Claude LLM.
View on GitHubSecure a virtual travel agent powered by generative AI using prompt engineering and Guardrails for Amazon Bedrock.
View on GitHubComplete solution for bringing together customer data from various internal systems into unified traveler profiles.
View on GitHubComplete serverless web application providing flight search, payment, booking and loyalty points with end-to-end testing.
View on GitHubPre-built examples for Generative AI agents with Bedrock across multiple industries, including travel and hospitality.
View on GitHubStay up-to-date with the latest travel technology insights, customer stories, and implementation guidance.
Read the BlogBuild a highly available lodging reservation system using serverless compute and database services for any scale.
View GuidanceTechnical documentation and best practices for implementing travel and hospitality solutions on AWS.
Read PapersAWS re:Invent 2024 - How LATAM Airlines transformed their call center using generative AI via Amazon Bedrock for improved customer experience.
Watch VideoLearn how AWS and its competency partners help travel companies provide enhanced customer experiences with industry-specific solutions.
Watch VideoDiscover how AWS and its Travel and Hospitality Competency partners make operations more seamless and customer experiences more personalized.
Watch VideoLearn how United Airlines and DXC Technology maintain an industry-leading mobile app that bridges digital and physical passenger experiences.
Watch VideoDiscover how Yanolja, a leading travel tech company, revolutionized hospitality with AI-driven technology and AWS cloud solutions.
Watch VideoIntegrate Amazon Lex chatbots with Amazon Bedrock Knowledge Bases for natural language conversations with travel knowledge repositories.
View on GitHubSample implementation for aggregating and processing trip data from multiple sources using AWS services.
View on GitHubImplement connected IoT lodging solutions to enhance guest experiences, optimize resources, and streamline operations.
View GuidanceBuild intelligent virtual assistants using Amazon Bedrock Agents that streamline travel planning and provide personalized recommendations.
View GuidanceChoose the format that works best for you.
Meet the mind behind this book.
